Meet the Management Team
The Joint Chiropractic’s management team brings a level of experience unparalleled in the franchising industry
Sanjiv Razdan
President, Chief Executive Officer and Director
Razdan has extensive experience growing and leading successful multi-unit companies and franchise businesses. Most recently, he was President of Americas and India for The Coffee Bean & Tea Leaf, a global specialty coffee and tea house company operating in 30 countries across 1,200 cafes. Formerly, Razdan held senior operations leadership roles with respected brands and franchisors Yum! Brands (Pizza Hut and KFC), Dine Brands (Applebee’s) and Sweetgreen.
In each of his prior posts, Razdan demonstrated his ability to combine strategic acumen, branding expertise and a keen ability to effectively understand and support the needs of franchisees, with his passion for energizing teams and building strong cultures. As President at The Coffee Bean & Tea Leaf, Razdan restructured the company for growth, leading all cafe operations, CPG and e-commerce. He delivered the company’s strongest EBITDA results in over a decade by developing strong franchise relationships, repairing unit level margins and transforming the company’s culture. As COO at Sweetgreen, Razdan helped lead rapid growth, while fine-tuning at the unit level to ensure efficiency and profitability. His primary responsibilities centered on store operations and innovation, automation, and food safety, with oversight of IT, People and Facilities. At Applebee’s, as SVP and COO, he led the turnaround of the portfolio which was 1800+ restaurants across 35 franchisees in 50 states. And, with YUM! Brands, he held several business and functional leader roles across three continents.
Razdan earned his Bachelor of Science degree in Physics and Computer Science from St. Xavier’s College in Mumbai, India. He also completed a post-graduate program in Hotel Administration with ITC Hotels and holds a certificate from Cornell University in QSR Management.
Scott J. Bowman
Chief Financial Officer
Scott J. Bowman is a seasoned executive and three-time public company CFO with more than 30 years of experience across retail, restaurant, consumer goods, and manufacturing industries. He served as CFO at Leslie’s Inc., a $1.5 billion publicly held pool supply retailer from 2023 to 2025; at True Food Kitchen, a $270 million privately held restaurant company rooted in nutritional science, from 2021 to 2023; at Dave & Buster’s, a $1.4 billion publicly held dining and entertainment company, from 2019 to 2021; and at Hibbett Sports, a $1 billion publicly held athletic specialty retailer that was subsequently acquired by JD Sports, from 2012 to 2019. Prior to that for over two decades, he worked in a series of roles with increasing responsibilities in the finance and accounting departments at The Home Depot, divisions of Newell Rubbermaid, and The Sherwin-Williams Company.
Bowman earned a B.S. in Accounting and Finance from Miami University (Ohio) and an MBA from Emory Goizueta Business School. He also holds a CPA designation.
Charles Nelles
Chief Technology Officer
Charles Nelles joined The Joint in 2022. Prior to that, he held the role of vice president of technology at American Express Global Business Travel, where he was responsible for oversight of its global technology infrastructure and service delivery processes supporting corporate travel, expense management, meetings & events and global business consulting. Nelles also held various executive and technology roles at Western Union, in addition to serving in various leadership capacities at several healthcare organizations, such as The Children’s Hospital of Denver and PacifiCare Health Systems.
Nelles earned a BA in business administration from the University of Phoenix in 2003. He is also a certified project management professional (PMP) per the Project Management Institute.
Lori Abou Habib
Chief Marketing Officer
Lori Abou Habib joined The Joint since August 2023 with over 15 years in marketing. Prior to The Joint, Abou Habib served for six years as senior vice president and chief marketing officer of SONIC® America’s Drive-In®, part of the Inspire Brands family of restaurants. In her role, she led all marketing strategy for SONIC, which included national marketing, media, digital strategy, marketing technology and product innovation. A 15-year veteran of SONIC, Abou Habib earned several promotions with increasing responsibility. Previous to SONIC, she worked at CKE Restaurants, Inc. and Eateries, Inc.
Abou Habib earned her BA in business administration from the University of Central Oklahoma and MBA from Webster International University in London.
Beth Gross
Senior Vice President of Human Resources
Beth Gross joined The Joint in September 2024 with over two decades in human resources. Most recently, Gross held the role of Vice President of Human Resources at Spear Education, a private equity-owned dental education organization based in Scottsdale, Ariz. She owned all aspects of organizational development and evolution, including talent acquisition strategy and execution, and established and led the employer branding strategy. Under her guidance, Spear Education was a five-time “Top Companies to Work For in AZ” selection.
Gross earned a BA in corporate communications from Arizona State University.
Steve Knauf, DC
Vice President of Chiropractic and Compliance
Dr. Steve Knauf began working at The Joint in 2011. After spending four years as a chiropractor with The Joint, he took the role of senior doctor of chiropractic for 13 clinics. He has received several promotions and is now vice president of chiropractic and compliance. In this role, he ensures regulatory and standards compliance for the franchise network while contributing to the growth of the system through strong relationships with chiropractic schools, associations and boards.
Dr. Knauf earned a BS and Doctor of Chiropractic from Northwestern Health Sciences University. In August 2017, he was appointed by the governor to serve on the Arizona Board of Chiropractic Examiners, a position which he continues to hold.